NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.
In this role, you will specifically support our SportsEngine platform as an Account Manager supporting our current clients. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.
Ensure a smooth internal customer account transition from the Sales Rep (SR) and Customer Success Manager (CSM) while delivering on all commitments and timelines
Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth
Confidently ask discovery questions to fully understand needs/wants of each account
Encourage the increase of product usage and revenue growth from each account
Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
Respond to all inbound sales and service inquiries/requests from current clients in timely manner
Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
Foster a team atmosphere – support your teammates and share lessons learned
Meet and/or exceed department metrics and goals
Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts
Assist new team members with training and platform/process knowledge
Own key projects and set the standard by leading by example
Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team
Other duties as assigned
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
